Welcome
Get Started
- Check Contact Information
- The Key Players
- Know Your Customer Engagement Executive
- Status Updates
- Onboarding Portal
Enhance Your Success
Welcome to
SAP® Cloud Platform
The Best Run Together
Contents
Welcome to
SAP® Cloud Platform
Thank you for choosing SAP® Cloud Platform, and welcome to a new way of building and extending applications. Our goal is to run together throughout your digital transformation journey to help ensure that you gain optimum business value from your investment.
We are with you every step of the way, from planning and executing your implementation to helping ensure that you get the most out of your software. This welcome kit introduces you to the wealth of knowledge, resources, tools, training, and support that is available to you as a valued SAP customer. As you browse these pages, you’ll find plenty of useful information and easy access to a variety of assets, contacts, and communities that can help you get up and running with your SAP software.
Explore this welcome kit to see how SAP software and services can help you lead your organization’s digital transformation journey, and share it with other members of your team. We look forward to a long and successful partnership together.
Drive Your Digital Transformation to
Optimize Business Value
SAP Cloud Platform is the agile platform as a service (PaaS) for digital transformation. It provides comprehensive application development services and capabilities that allow businesses to collect, manage, analyze, and leverage information; extend and connect to business systems; and rapidly innovate new solutions.
Digital disruption is happening everywhere and changing everything. It’s driving new business models, new ways of working, and new ways of collaborating and communicating. It is also an unprecedented opportunity for IT to shine.
The world is turning into a huge information system where business value no longer lies in traditional assets, but in information about those assets – such as the massive amount of data created by the Internet of Things. So instead of nursing
outdated legacy systems and databases, your team can focus on using modern, digital technologies to enable new levels of business insight and productivity.
You can lead your company's digital transformation by:
- Defining a clear digital strategy for the whole business to raise awareness, set direction, and drive decision-making
- Applying a best-practice innovation model and organizational culture, including agile solution definition and implementation, to drive digital business value
- Establishing collaborative and agile IT operations
- Delivering the right platform and tools to support enterprise-wide transformation and innovation
- Collaborating with finance and other lines of business to drive performance and results
Check
Contact Information
Before you get started, make sure you have identified the correct IT contact for your account. This is the person who has received the initial welcome e-mail and will be receiving future support and provisioning updates. If you need to update the IT contact for your account, please create a ticket here. Please select BC-NEO-CIS as the Component in the appropriate field.
If you have any questions or require support to keep your system running at peak performance, we encourage you to review the following resources:
The Key
Players
The Key
Players
Figure 1: The Key Players
As your organization starts its journey with SAP Cloud Platform, these are the key roles and responsibilities of the team that will help you be successful with your new solution (see Figure 1).
SAP
- Provide the technological platform as specified by the contract
- Provide oversight and management to develop strategic road maps that accelerate business outcomes, help ensure business continuity, and deliver value from the technology investment
Customer engagement executive
- Facilitate strategic thought leadership and partnership to support the execution of the business strategy
- Act as a senior advisor for strategic issues by facilitating quarterly checkpoints, execution plans, and workshops to measure success, and proactively adjust course where needed
- Provide support for complex customer issues, partnering across both organizations to drive a shared road map and vision of success
Services partner
- Support the planning and implementation of the functional and technical aspects of the project
- Recommend actions that mitigate risks
- Build cloud-based solutions that leverage disruptive technologies such as the Internet of Things, artificial intelligence, and cognitive computing
- Deliver digital business solutions on top of or as extensions to SAP S/4HANA®, SAP SuccessFactors® solutions, SAP Ariba® solutions, and so on
- Make maximum use of SAP Cloud Platform for the highest development productivity
SAP ONE Support Portal
- Provide one access point for all support- and service-related needs
- Offer access to your software and enables license keys to be requested
- Be the gateway to technical support and documentation
SAP Enterprise Support offerings
- Provide proactive and preventive support from day one, covering the complete lifecycle of your solution
- Offer learning resources from the SAP Enterprise Support Academy program
- Deliver over 350 support services, tools, and methodologies with SAP Enterprise Support Academy and value maps
- Provide next-generation support features, such as the Schedule an Expert service, the Expert Chat service, and built-in support for SAP S/4HANA Cloud
SAP Innovative Business Solutions organization
- Extend cloud solutions from SAP to meet specific customer needs
- Build and connects customer-specific cloud-based solutions to back-end systems
- Provide a global network of cloud development expertise
Customer
- Build an internal project team, which includes finance and IT plus other relevant lines of business, to keep the project on track
- Mitigate fear of change by ensuring the collaboration of all stakeholders and users
Know Your Customer
Engagement Executive
Your customer engagement executive is there to help you align strategy, resources, and software to proactively drive value, gain measurable business results, and experience a long-term partnership.
Your customer engagement executive:
- Is an invested advocate for your needs within SAP
- Serves as a voice of the customer within SAP
- Serves as the liaison for key teams within SAP
- Fosters customer satisfaction and the attainment of business outcomes
- Helps ensure continuity, collaboration, and long-term engagement
- Drives customer value and adoption planning
- Delivers customer relationship reviews
- Helps secure executive alignment and success measurement
Status
Updates
The status pages of SAP Cloud Platform enable you to check the status of SAP servers around the world and see if region access, the SAP Cloud Platform cockpit, lifecycle management, SAP Web IDE, and the SAP Cloud Platform Portal service are operational.
Using the status pages, you can see incidents that have been identified and are being investigated, with their current status. You can also see a history of all incidents.
To make sure you are fully informed of all events that are happening, you can subscribe to updates.
Onboarding
Portal
The onboarding portal is your “one-stop shop” for documentation, road maps, best practices, know-how, tools, and FAQs to make sure you have a successful onboarding experience and timely project delivery.
By clicking on the service name you would like to get started with, you can download a specific onboarding kit that gets you going quickly.
Onboarding kits are available for:
- Integration
- Analytics
- Development and operations
- Collaboration
- Security
- Internet of Things
- Data and storage
- Mobile services
- Extending solutions on SAP Cloud Platform
Tips for
Project Success
Here are a few useful tips to help you get the best out of your implementation and operation of SAP Cloud Platform.
Change management needs to start early in the project to ensure collaboration of stakeholders and users and to mitigate fear of change.
Executive buy-in must be visible, or the project will not have the appropriate priority to meet deadlines.
Project management status and tracking need to focus on timelines and also ensure quality.
Lines of business and IT should be represented on all teams, with business users and IT specialists bringing their unique skills, expertise, and knowledge to foster synergy and collaboration on the project, and avoiding the situation where IT alone makes line-of-business decisions and business users alone make technology decisions.
Industry-specific requirements, such as regulatory reporting requirements or processes, are identified up front so that you can work together with SAP and your partner to address them in your project.
Partner
Applications
For SAP partners and independent software vendors (ISVs), developing new, state-of-the-art applications to meet the needs of SAP customers is a top priority.
On SAP App Center you can check out over 1,400 applications from our partners. Partner applications can be certified by SAP if they meet the certification criteria, which demonstrates they integrate smoothly with SAP solutions.
With the SAP App Center you can:
- Find innovative partner-built cloud applications and use cases easily
- Save on total cost of ownership and reduce integration costs by taking advantage of pretested integration with SAP solutions
- Accelerate innovation with solutions that follow SAP standards for technical integration
- Ensure transparency as certified solutions are visible in SAP Solution Manager
Select the Right
Implementation Partner
Choosing the right implementation partner is crucial to the success of the project. Whether you select the SAP Digital Business Services organization or one of our 15,000 partners worldwide, the partner will play a critical role in helping to build, implement, extend, customize, and enrich our technology platform and software to deliver innovative and tailored solutions that meet your exact needs.
Every SAP partner must adhere to stringent quality requirements across all areas of their business operations, solutions, and services. They all have specific areas of expertise and focus. The depth of their experience is reflected in the designated level they have achieved in the SAP PartnerEdge® program.
If you have yet to select a partner for your implementation of SAP Cloud Platform, check out the partner finder tool. You can search by solution, industry, and geography to identify suitable partners in your area.
Learn about the SAP Digital Business Services
Learn more about SAP partners that develop applications on SAP Cloud Platform
Seven tips for partner success
Follow these tips for selecting and working with your partner:
- Look for a partner with specialist expertise in your selected application and industry
- Get the right balance of off-site (for more technical requirements) and on-site (for more complex business requirements) resources for your project
- Match the partner’s skills and knowledge about SAP software with a clear statement of work
- Evaluate your corporate culture and align the delivery model accordingly
- Provide a clear understanding of deliverables, expectations, and timelines
- Agree to terms that are fair, including mutually fair pay structures based on key deliverables
- Build a true partnership based on honesty, transparency, and mutual respect
Get More Value from
Your Software with
Education and Training
Our goal is to help you extract optimum value from your SAP software. The SAP Education organization has the expertise and instructional experience to train your S-Users to use SAP Cloud Platform to its full potential, while SAP Enterprise Support offers a number of options to optimize the solution and prepare for the digital economy.
Access these resources to help you and your team become fully equipped for your journey to SAP Cloud Platform:
SAP Cloud Platform and SAP HANA Enterprise Cloud
Training for SAP Cloud Platform
Evolve Your
Digitalization Journey
SAP technology is constantly evolving in line with the changing needs of our customers. SAP road maps are designed to provide you with up-to-date information about how the features and functions of an SAP solution or product are planned to progress over time. This helps to ensure that SAP products and solutions align with your technology adoption plans.
Solution road maps
Solution road maps cover innovations that focus on business solutions and processes, spanning products that are relevant for your lines of business and industry. With these road maps you can:
- Learn about our solutions today and how they add value to your business
- Discover the innovations planned for SAP solutions
- Get a perspective on the future direction – inspired by your requirements
Product road maps
Product road maps describe how feature and function capabilities of an SAP product or technology are planned to progress over time. These road maps:
- Provide detailed information on the current version of the product with features grouped by value and capabilities
- Offer detailed information on the planned innovations of the product with features grouped by value and capabilities
- Summarize the future direction for the product
Run Together:
Engage with Our Communities
There are many different ways for SAP customers to exchange information of mutual interest and value. Connect with these communities to share experiences, knowledge, and ideas with your industry peers, fellow customers, and technology experts from SAP and our partners.
SAP Community
Get started with SAP Community, the online social network from SAP for SAP customers, partners, and users. Stay up to date with the latest community news, projects, features, and opinions. Find out how to register, create a profile, post a blog, ask a question, and much more.
User groups
Realize the full benefits of your SAP software and help shape the future of SAP software development by joining your local user group. Supported by the Global User Groups organization, these independent, not-for-profit groups educate members, facilitate customer involvement, and influence SAP strategy by:
- Enabling SAP and our customers to exchange information of mutual interest and value
- Giving SAP customers an opportunity to share experiences, knowledge, and ideas
- Providing SAP with feedback in all technical and functional areas of interest
SAPinsider
SAPinsider provides SAP professionals and users with invaluable information, strategic guidance, and road-tested advice – all in one interactive Web site. Bringing together magazine articles, blogs, podcasts, interactive Q&As, third-party white papers, Webinars and events, SAPinsider and insiderPROFILES are committed to delivering the latest and most useful content to help SAP customers maximize their investment in SAP technology.
Follow us on social media
Continue the conversation and learning about SAP by engaging with these communities:
Keep up to date
SAP Cloud Platform
in Action
SAP Cloud Platform
in Action
See how companies are using the comprehensive application development capabilities of SAP Cloud Platform to extend, integrate, and build innovative applications to meet new market requirements, develop new business models, and enhance their competitiveness.
Hakusan Corporation
Learn how Hakusan has turned the iPhone of home owners into their personal seismometer. By sharing consolidated data with first responders and authorities, it can predict damage faster and provide help where it is most needed.
Jaguar Land Rover Limited
Find out how a new Jaguar Land Rover online booking platform for test drives is providing insights into customer behavior and transactions and helping the company create more appealing offers.
F. Hoffmann-La Roche Ltd
About 347 million people worldwide have diabetes. Discover how SAP and Roche created a mobile app to follow the progress of patients in real time through a dashboard.
Stara S/A Indústria de Implementos Agrícolas
Watch how Stara is using tractors equipped with sensors to monitor vital farm processes in real time to maximize production and help feed the world.
Wal-Mart Stores Inc.
Learn how Walmart has integrated sustainability into its core business of merchandising and empowered suppliers to act on the most important social and environmental issues in the industry.
Yaskawa America Inc.
Discover how Yaskawa has sparked creativity and collaboration by replacing its existing supplier systems with a new supplier portal in the cloud.
Run at
Peak Performance
Get more value from your SAP software with SAP Enterprise Support services. We offer a range of support services, including long-term plans, embedded teams, remote technology support (including live Expert Chat), a self-service portal, and more.
Get cloud platform support and further information at our Web site.
The Schedule an Expert service offers customers the chance to schedule a 30-minute call with an SAP expert at a time convenient to them to collaborate on a specific inquiry or incident. You can book a time for the Schedule an Expert service in SAP ONE Support Launchpad.
Your customer engagement executive works with you to streamline your relationships with SAP, proactively drive value, and deliver measurable results.
The SAP Help Portal site enables you to rapidly navigate and find all the resources that are available to help you at every stage of your project, from planning and design through to development, training, and education. Learn more
FAQ , part of SAP Community, enables you to get answers immediately to the most commonly asked questions. Go there now
SAP Enterprise Support is available to eligible customers who can call our helpline.
Get started with SAP Enterprise Support by accessing the introduction to the four dimensions of SAP Enterprise Support and other essential information and guidance.
Keep in Touch
We hope you find this welcome kit useful as we run together on your digital transformation journey with SAP Cloud Platform. We are with you every step of the way and will contact you at key moments in your journey to help ensure that you are gaining optimum business value from your investment.
In the meantime, optimize your experience of working with SAP software by using the links in this welcome kit to access the wealth of information, services, and tools that are available to all our customers.
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